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Terms

Term and conditions

Thank you for visiting our site and for shopping with Francis Gallery. Here is a list of details that you'll need to know before browsing our site and purchasing a work with us.

Payment

We accept payment via debit/credit card or bank transfer. To use a debit or credit card, simply enter your card information when prompted, and your account will be securely charged. Francis Gallery reserves the right to charge a 3% admin fee for credit card payments.

Returns

You have 14 calendar days upon receipt of your artwork to request a refund. Please email [email protected], explaining why you are requesting the refund, and return the artwork in the condition in which it arrived. The buyer is responsible for organising and covering the full cost of the return shipment. We strongly recommend using a tracked and insured courier service; Francis Gallery does not take responsibility for any returned artworks that are lost or damaged in transit back to the gallery. Francis Gallery will confirm the refund amount, after reviewing the condition of the returned artwork. Please note, physical sales made in the gallery are final and cannot be returned.

Shipping

Delivery times

Please allow up to 10 working days for us to process your purchase prior to shipping. Working days exclude weekends and public holidays. All purchases are insured whilst in transit (unless the customer opts out of this option). Deliveries are tracked, and will require a signature. You may prefer to choose a delivery address where you know someone will be available to accept the delivery.

Duties and Taxes

International packages may incur taxes and/or duties. Please familiarise yourself with your country’s fees and policies before making a purchase. Francis Gallery is legally obligated to enter the full value of purchases on customs forms.

Remote Areas (UK)

If you live in a remote area in the UK, your order may incur a delivery surcharge of £17.50. Please allow extra time for your order to arrive if you live in a remote area.

Cancellations

We will try our best to fulfil every purchase as specified in our terms, but delays and cancellations may occur for reasons beyond our control. We reserve the right to cancel any purchases for any reason, refunding our customers for the full amount.

Assistance

For any further assistance, please get in touch at [email protected].

Privacy Policy

Francis Gallery respects your right to privacy, and is committed to protecting and safeguarding your personal data. As part of this commitment, we have updated our privacy policy to meet the high standards of the European data protection law, known as the General Data Protection Regulation (GDPR).

Our updated policy, outlined below, explains your rights under this new law, effective as of 25 May, 2018. By continuing to use our site, you agree to these updated terms. This privacy policy may change from time to time so please check back here regularly.

  1. What information do we collect from you?
    The information you give us may include your name and contact details, including address, telephone number, and email address, as well as your payment information. This occurs when you place an order on our online shop; email us your information in regards to an order; create an online account; subscribe to our newsletter; and/or participate in a reader’s survey or competition.
    Information that is provided by you will only be used for the purpose for which it is provided, unless you are informed otherwise at the time of giving the information.
  2. How do we use your information?
    We may use your information to provide goods and services that you have requested, and to communicate with you about those goods and services; to operate our site; to comply with applicable law; and as otherwise permitted by applicable law.
    Francis Gallery may also contact you about your registration details, to manage any account or subscription you have with us, or to provide customer service, even if you have opted-out of, or declined to consent to receiving promotional emails. We may also contact you if we consider that revisions to this privacy policy are sufficiently important to notify you about them.
  3. How do we share your information?
    We may disclose your personal information to partners of Francis Gallery who supply services to you on behalf of Francis Gallery, and who need to process personal information in the provision of such services. When you request goods and services from us, you are consenting to the disclosure of your personal information to our partners who may provide such goods and services under contract and guarantee to our satisfaction that they have sufficiently robust processes in place to ensure the security of your personal information whilst it is in their care.
    We may disclose your personal information to third parties:
    In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

COOKIES

Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are common and won’t do anything to harm your system – they simply store or gather information. They help you to get the most out of your visit to our website.

We may collect information about your computer including, where available, your IP address, operating system, and browser type for system administration as part of our audit trail process. Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that. You are not obliged to accept cookies and you can adjust your browser’s setting to prevent it from accepting cookies on your computer. Please note you may not be able to take full advantage of our website if you do so.

Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web. Although they can be used to store information which may identify a user’s computer, cookies do not personally identify users and passwords, and credit card information are not stored in cookies.

We use Cookies on the site to collect anonymous data about our visitors, and we use this data to improve our services to you. We never track our website users for the purposes of displaying targeted advertising. By using the website, you agree to our use of Cookies.